Reviews Management
Overview
Reviews Management helps you build your garage's online reputation by making it easy to ask happy customers for reviews. After you complete a service, you can send your customer a friendly message with a direct link to leave a review on Google -- no extra work from you or your team.
Why does this matter? Online reviews are one of the most powerful ways to attract new customers. A garage with a strong Google review profile stands out in local search results, builds trust before a customer ever walks through the door, and gives you an edge over competitors. The challenge is that most satisfied customers simply forget to leave a review unless they are asked. autoGMS solves this by doing the asking for you.
The Reviews page shows all your completed jobs in one place. You add your Google review link, and from that point you can send review requests manually for any completed job with a single click.
How to Access
- Log in to your autoGMS dashboard.
- From the sidebar, select the garage you want to manage.
- Click Reviews in the sidebar navigation, under the Customers section (next to the star icon).
You will land on the Reviews page, which shows your completed jobs list and the tools to send review requests.
Good to know: The Reviews feature is available based on your subscription plan. If you do not see the Reviews option in your sidebar, contact your account administrator or check your plan details.
Key Features
| Feature | What It Does |
|---|---|
| Google Review Link Setup | Add your Google review link so customers are sent directly to your review page |
| Completed Jobs Table | See every finished job and its review request status in one place |
| Manual Review Requests | Send a review request to any customer for any completed job with one click |
| Status Tracking | See at a glance which customers have been sent a request, which are scheduled, and which still need one |
| Search and Filters | Find specific jobs by customer name, phone number, service, or vehicle |
| Review Status Filtering | Filter your list to show only jobs that have not been sent a request yet, or only those that have |
What You Will See on the Reviews Page
When you open the Reviews page, here is what to expect:
Page Header
At the top, you will see the page title and a brief description. The page uses a clean, full-width layout.
Google Review Link Card (Setup Required)
If you have not yet added your Google review link, the first thing you will see is a dark-themed card at the top of the page prompting you to set one up. You cannot send review requests until a review link is configured.
What you will see:
- A card with a link icon and the title Google Review Link
- A note saying "Required to send review requests"
- A clickable chevron arrow to expand the card and enter your link
When you expand the card:
- An input field where you paste your Google review URL (it looks like
https://g.page/your-garage/review) - A Refresh button to reload any previously saved link
- A Save Link button to save your entry
- A helper note reminding you where to find this in your Google Business Profile
Once your link is saved, this card disappears from the page entirely, and the completed jobs table is fully active.
Good to know: You can find your Google review link in your Google Business Profile. Go to your profile, look for the "Get more reviews" option, and copy the link provided.
Completed Jobs Table
This is the main section of the page. It shows every booking at your garage that has been marked as completed, along with its review request status.
What you will see:
A table with the following columns:
| Column | What It Shows |
|---|---|
| Customer | The customer's full name and phone number |
| Service & Vehicle | The service that was performed and the vehicle details (year, make, model) |
| Completed At | The date when the service was finished |
| Review Status | A colour-coded status showing whether a review request has been sent |
Review status values:
| Status | Colour | Meaning |
|---|---|---|
| Not Sent | Gray | No review request has been sent for this job yet |
| Scheduled | Blue | A review request is queued and will be sent at the scheduled time |
| Sent | Green | The review request has been delivered to the customer |
| Failed | Red | The review request could not be delivered (for example, an invalid phone number) |
Table toolbar:
Above the table, you have a set of tools:
- Search bar -- Type a customer name, phone number, service name, or vehicle to find specific jobs
- Status filter dropdown -- Filter the table by review status (All statuses, Not sent yet, Scheduled, Sent, Failed)
- Refresh button -- Reload the latest data from your garage (visible on desktop)
Row actions:
On the right side of each row, you will see one of the following:
- Send request button -- Available for jobs where no review request has been sent. Click to send the request immediately.
- Delivered text -- Shown for jobs where the review request was already sent successfully.
- Awaiting send text -- Shown for jobs where a review request is scheduled but not yet sent.
Pagination:
At the bottom of the table, pagination controls let you navigate through your completed jobs page by page.
Step-by-Step Guide
Setting Up Reviews for the First Time
- Open the Reviews page from your garage sidebar.
- You will see the dark Google Review Link card at the top. Click on it to expand.
- Paste your Google review URL into the input field.
- Click Save Link.
- The card disappears once saved, and the completed jobs table is fully active.
You are now ready to send review requests.
Sending a Review Request Manually
- On the Reviews page, find the completed job you want to send a request for. Use the search bar or scroll through the table.
- Look at the Review Status column. Jobs that show Not Sent are ready for a review request.
- Click the Send request button in the action area for that job.
- The button will show a spinning indicator while the message is being sent.
- Once sent, the status changes to Sent and the action area shows "Delivered" with the date it was sent.
Good to know: You can only send a review request for completed jobs. If a job is still in service or pending, it will not appear on this page. Customers who have already received a request will show "Delivered" in the action area instead of a send button.
Filtering the Completed Jobs Table
- To filter by review status, click the Filter by status dropdown above the table.
- Select one of the options:
- All statuses -- Shows everything
- Not sent yet -- Jobs that still need a review request
- Scheduled -- Jobs with a review request queued for sending
- Sent -- Jobs where the review request was delivered
- Failed -- Jobs where the review request could not be delivered
- The table updates immediately to show only matching jobs.
To search by customer, service, or vehicle:
- Type into the search bar above the table.
- You can search by customer name, phone number, service name, or vehicle make and model.
- Results update after a short delay for performance.
How the Review Message Works
When a review request is sent, your customer receives a personalised message. Here is what the message includes:
- A greeting with the customer's first name
- Your garage's name
- The service that was performed
- The vehicle that was serviced
- A direct link to leave a review on Google
- A link to contact your garage directly on WhatsApp for any questions
Example message:
Hi Ahmed!
Thank you for choosing Al Rashid Auto Center for your Oil Change service on your 2019 Toyota Camry.
We hope you are satisfied with our work! Please share your experience: [Google review link]
Questions? Contact us directly on WhatsApp: [Your garage WhatsApp link]
The message is professional, concise, and makes it as easy as possible for your customer to leave a review with just one tap.
Good to know: The review message is a pre-approved template that follows messaging platform guidelines. You do not need to write or edit the message -- it is automatically personalised with the correct customer, service, and vehicle details for each job.
Tips and Best Practices
Build a Consistent Review Pipeline
- Send requests promptly after service completion. Sending a review request within a few hours or the next day means the service is still fresh in your customer's mind.
- Check the Reviews page regularly. Look for any Failed requests and address the underlying issue (usually a missing or incorrect phone number on the customer profile).
Make It Easy for the Customer
- The review link goes directly to your Google review form -- the customer does not need to search for your business. One tap and they are writing a review.
- Your WhatsApp contact link is included so customers with questions can reach you easily. This builds trust and shows you care about their feedback.
Maximise Your Google Reviews
- Aim for a steady stream of reviews over time rather than a large batch all at once. Google values consistency.
- Respond to reviews on Google (both positive and negative). This shows future customers that you are engaged and care about feedback.
- Check your Google Business Profile periodically to see new reviews coming in.
Keep Your Customer Data Clean
- Make sure customer phone numbers are correct in their profiles. A review request cannot be delivered if the contact information is wrong.
- If you see several Failed review requests, that is a signal to update customer contact details in your Customer Management section.
Respect Customer Preferences
- autoGMS respects customer communication preferences. If a customer has opted out of review messages or is on the do-not-send list, the system will not send them a review request. This protects your reputation and keeps you compliant with messaging rules.
Frequently Asked Questions
How do I find my Google review link?
- Go to Google Business Profile and sign in.
- Select your garage listing.
- Look for the "Get more reviews" button or section.
- Copy the link provided -- it typically looks like
https://g.page/your-garage-name/review. - Paste this link into the Google Review Link field on your autoGMS Reviews page.
Can I send review requests via WhatsApp, SMS, and email?
Yes. autoGMS sends review requests through the best available channel for each customer. The system primarily uses email, with WhatsApp and SMS as additional delivery methods. The channel used depends on the contact information available for each customer and your garage's messaging configuration.
What happens if a review request fails to send?
The job will show a Failed status in your completed jobs table. This usually means the customer's contact information is incorrect or incomplete. Update the customer's phone number or email in their profile, and then send the request manually using the Send request button.
Can I send a review request more than once for the same job?
Once a review request has been successfully sent for a job, the action area shows "Delivered" instead of a send button. This prevents accidentally sending duplicate requests to the same customer for the same service. If you need to follow up, you can reach out to the customer directly.
Does turning off automation cancel scheduled requests?
Review requests that are already scheduled will still be sent at their planned time. Only future requests are affected.
Can I customise the review message?
The review message uses a pre-approved template that is personalised automatically with the customer's name, your garage name, the service performed, and the vehicle details. This template follows messaging platform guidelines to ensure reliable delivery. The template cannot be freely edited, but the personalisation ensures each message feels tailored to the customer.
Who can access the Reviews page?
The Reviews page is available to users with the Garage Owner or Manager role. Technicians and customer-facing accounts do not have access to this page.
Does this work for garages outside the UAE?
Yes. autoGMS supports garages in the UAE, Saudi Arabia, Qatar, the UK, Europe, and other international regions. The review request system works the same way regardless of location -- you just need to provide your local Google review link.
I do not see Reviews in my sidebar. How do I get it?
The Reviews feature is part of certain autoGMS subscription plans. If you do not see it in your sidebar, your current plan may not include it. Contact your account administrator or reach out to autoGMS support to learn about upgrading your plan.
Quick Reference
| I want to... | Go here | Do this |
|---|---|---|
| View completed jobs for review requests | Sidebar → Reviews | See completed jobs table |
| Set your Google Review link | Reviews page → Google Review Link card | Paste link, click Save |
| Send a review request | Job row → Send Request button | Sends review link to customer |
| Filter by review status | Status dropdown | Select Not Sent, Scheduled, Sent, or Failed |
| Search for a customer | Search bar | Type customer name |
| See when a review was sent | Sent row → status column | Shows sent date below status |
| Refresh the list | Refresh button (desktop) | Reloads data |