Reviews Management
Overview
Reviews Management helps you build your garage's online reputation by making it easy to ask happy customers for reviews. After you complete a service, autoGMS can automatically send your customer a friendly message with a direct link to leave a review on Google -- no extra work from you or your team.
Why does this matter? Online reviews are one of the most powerful ways to attract new customers. A garage with a strong Google review profile stands out in local search results, builds trust before a customer ever walks through the door, and gives you an edge over competitors. The challenge is that most satisfied customers simply forget to leave a review unless they are asked. autoGMS solves this by doing the asking for you.
The Reviews page is designed around a simple idea: set it up once, and let it run. You add your Google review link, and then every time a job is marked as completed, your customer receives a personalized message inviting them to share their experience. You can also send review requests manually for any completed job at any time.
How to Access
- Log in to your autoGMS dashboard.
- From the sidebar, select the garage you want to manage.
- Click Reviews in the sidebar navigation, under the Customers section (next to the star icon).
You will land on the Reviews page, which shows your completed jobs list and the tools to send review requests.
Good to know: The Reviews feature is available based on your subscription plan. If you do not see the Reviews option in your sidebar, contact your account administrator or check your plan details.
Key Features
| Feature | What It Does |
|---|---|
| Google Review Link Setup | Add your Google review link so customers are sent directly to your review page |
| Completed Jobs Table | See every finished job and its review request status in one place |
| Manual Review Requests | Send a review request to any customer for any completed job with one click |
| Automatic Review Requests | Set up automation so review requests are sent automatically after every completed job |
| Status Tracking | See at a glance which customers have been sent a request, which are scheduled, and which still need one |
| Search and Filters | Find specific jobs by customer name, phone number, service, or vehicle |
| Review Status Filtering | Filter your list to show only jobs that have not been sent a request yet, or only those that have |
| Message Preview | See exactly what your customer will receive before anything is sent |
| Delay Settings | Choose how long after job completion the review request is sent (from 2 hours to 1 month) |
What You Will See on the Reviews Page
When you open the Reviews page, here is what to expect:
Page Header
At the top, you will see the title Review Automation along with a brief description: "Automatically send review requests to customers after service completion." This tells you at a glance what this page is for.
Google Review Link Card (Setup Required)
If you have not yet added your Google review link, the first thing you will see is an amber-colored card prompting you to set one up. This card is your starting point -- you cannot send review requests until a review link is configured.
What you will see:
- A warning icon with the title Google Review Link
- A note saying "Required to send review requests"
- A clickable arrow to expand the card and enter your link
When you expand the card:
- An input field where you paste your Google review URL (it looks like
https://g.page/your-garage/review) - A Refresh button to reload any previously saved link
- A Save Link button to save your entry
Once your link is saved, this card disappears and the completed jobs table becomes fully active.
Good to know: You can find your Google review link in your Google Business Profile. Go to your profile, look for the "Get more reviews" option, and copy the link provided.
Completed Jobs Table
This is the main section of the page. It shows every booking at your garage that has been marked as completed, along with its review request status.
What you will see:
A table with the following columns:
| Column | What It Shows |
|---|---|
| Customer | The customer's full name and phone number |
| Service & Vehicle | The service that was performed and the vehicle details (year, make, model) |
| Job Completed At | The date when the service was finished |
| Review Status | A color-coded badge showing whether a review request has been sent |
| Action | A button to send a review request, or a status note if already sent |
Review status badges:
| Badge | Color | Meaning |
|---|---|---|
| Not Sent | Gray | No review request has been sent for this job yet |
| Scheduled | Blue | A review request is queued and will be sent automatically at the scheduled time |
| Sent | Green | The review request has been delivered to the customer |
| Failed | Red | The review request could not be delivered (for example, an invalid phone number or email issue) |
Table toolbar:
Above the table, you have a set of tools:
- Search bar -- Type a customer name, phone number, service name, or vehicle to find specific jobs
- Status filter dropdown -- Filter the table by review status (All statuses, Not sent yet, Scheduled, Sent, Failed)
- Refresh button -- Reload the latest data from your garage
Pagination:
At the bottom of the table, pagination controls let you navigate through your completed jobs page by page.
When no review link is configured:
If you have not saved a Google review link yet, the completed jobs table is visible but covered with a blurred overlay and a message: "Review Link Required -- Add your Google review link above to start sending review requests." This is your reminder to complete the setup before you can start sending.
Review Automation Settings
Beyond manual requests, autoGMS supports fully automatic review request delivery. When automation is enabled, the system sends a review request to every customer whose job is marked as completed -- without anyone on your team needing to lift a finger.
What You Will See
The automation settings are presented in a card with a header that includes:
- The title Review Request Automation
- An Active or Inactive badge showing the current state
- A toggle switch to turn automation on or off
When Automation Is Off
You will see a Getting Started section with:
- A brief explanation of what review automation does
- An input field to enter your Google review URL (if not already saved)
- A button to Enable Review Automation
This is a one-time setup. Enter your link and click the button, and automation is live.
When Automation Is On
Once enabled, the settings card expands to show a two-column layout:
Left column -- Configuration:
- Google Review URL -- Your saved review link, which you can update at any time. A helper note reminds you where to find this in your Google Business Profile.
- Delay Settings -- A dropdown to choose how long after job completion the system waits before sending the review request.
Available delay options:
| Option | When the request is sent |
|---|---|
| 2 hours | Same day, shortly after the job |
| 6 hours | Later the same day |
| 12 hours | About half a day later |
| 1 day | The next day (default) |
| 2 days | Two days after completion |
| 3 days | Three days after completion |
| 5 days | Nearly a week later |
| 1 week | One full week later |
| 2 weeks | Two weeks after service |
| 1 month | One month after service |
Right column -- Message Preview:
- A preview of the exact message your customer will receive, shown in a chat-bubble style. The preview uses sample data (like "Ahmed" for the customer name and your garage's name) so you can see what the real message looks like.
Important note box:
Below the settings, there is a blue information box reminding you of key details about how the automation works (such as which customers will receive requests and what happens if a message cannot be delivered).
Action buttons:
- Save Settings -- Saves any changes you have made to the URL or delay
- Send Test -- Sends a test review request so you can verify the message looks correct
Good to know: When you toggle automation on, the system validates that you have a Google review URL saved. If the URL field is empty, the toggle will revert and you will be prompted to enter a URL first.
Step-by-Step Guide
Setting Up Reviews for the First Time
- Open the Reviews page from your garage sidebar.
- You will see the amber Google Review Link card at the top. Click on it to expand.
- Paste your Google review URL into the input field.
- Click Save Link.
- The amber card disappears, and the completed jobs table becomes active.
You are now ready to send review requests manually.
Sending a Review Request Manually
- On the Reviews page, find the completed job you want to send a request for. Use the search bar or scroll through the table.
- Look at the Review Status column. Jobs that show Not Sent are ready for a review request.
- Click the Send request button in the Action column for that job.
- The button will show a spinning indicator while the message is being sent.
- Once sent, the status badge changes to Sent with the date it was delivered.
Good to know: You can only send a review request for completed jobs. If a job is still in service or pending, it will not appear on this page. Customers who have already received a request will show "Delivered" in the action column instead of a send button.
Enabling Automatic Review Requests
- On the Reviews page, find the Review Request Automation card.
- If automation is currently off, you will see the Getting Started section.
- Make sure your Google review URL is entered and saved.
- Click the toggle switch at the top right of the card, or click the Enable Review Automation button.
- Choose your preferred delay time from the dropdown (for example, "1 day" to send the request the day after a job is completed).
- Click Save Settings.
From now on, every time a booking is marked as completed, the system will automatically send a review request to the customer after the delay period you chose.
Changing the Delay Time
- In the automation settings, click the Delay dropdown.
- Select a new time period.
- Click Save Settings.
The new delay applies to all future review requests. Jobs that are already scheduled will keep their original schedule.
Turning Off Automation
- Click the toggle switch at the top of the automation card.
- The badge changes from Active to Inactive.
- No new review requests will be scheduled automatically.
Any review requests that were already scheduled will still be sent. Only new job completions are affected by turning automation off.
Sending a Test Review Request
- Make sure automation is enabled and your Google review URL is saved.
- Click the Send Test button at the bottom of the automation settings card.
- A test message is generated so you can verify the message looks correct.
This is useful when you first set up the feature, or if you change your Google review URL and want to confirm everything works.
Filtering the Completed Jobs Table
- To filter by review status, click the Filter by status dropdown above the table.
- Select one of the options:
- All statuses -- Shows everything
- Not sent yet -- Jobs that still need a review request
- Scheduled -- Jobs with a review request queued for sending
- Sent -- Jobs where the review request was delivered
- Failed -- Jobs where the review request could not be delivered
- The table updates immediately to show only matching jobs.
To search by customer, service, or vehicle:
- Type into the search bar above the table.
- You can search by customer name, phone number, service name, or vehicle make and model.
- Results update as you type (with a short delay for performance).
How the Review Message Works
When a review request is sent -- whether manually or automatically -- your customer receives a personalized message. Here is what the message includes:
- A greeting with the customer's first name
- Your garage's name
- The service that was performed
- The vehicle that was serviced
- A direct link to leave a review on Google
- A link to contact your garage directly on WhatsApp for any questions
Example message:
Hi Ahmed!
Thank you for choosing Al Rashid Auto Center for your Oil Change service on your 2019 Toyota Camry.
We hope you are satisfied with our work! Please share your experience: [Google review link]
Questions? Contact us directly on WhatsApp: [Your garage WhatsApp link]
The message is professional, concise, and makes it as easy as possible for your customer to leave a review with just one tap.
Good to know: The review message is a pre-approved template that follows messaging platform guidelines. You do not need to write or edit the message -- it is automatically personalized with the correct customer, service, and vehicle details for each job.
Tips and Best Practices
Timing Matters
- Shorter delays work best. Sending a review request within a few hours or the next day means the service is still fresh in your customer's mind. A delay of 2 to 24 hours typically gets the best response rates.
- If you run a garage where customers might not notice results immediately (like a detail or paint job), a slightly longer delay of 2-3 days gives them time to appreciate the work first.
Build a Consistent Review Pipeline
- Enable automation so you never forget to ask. Manual requests are great for specific situations, but automation ensures every customer gets asked.
- Check the Reviews page weekly. Look for any Failed requests and address the underlying issue (usually a missing or incorrect phone number on the customer profile).
Make It Easy for the Customer
- The review link goes directly to your Google review form -- the customer does not need to search for your business. One tap and they are writing a review.
- Your WhatsApp contact link is included so customers with questions can reach you easily. This builds trust and shows you care about their feedback.
Maximize Your Google Reviews
- Aim for a steady stream of reviews over time rather than a large batch all at once. Google values consistency.
- Respond to reviews on Google (both positive and negative). This shows future customers that you are engaged and care about feedback.
- After enabling automation, check your Google Business Profile periodically to see new reviews coming in.
Keep Your Customer Data Clean
- Make sure customer phone numbers and email addresses are correct in their profiles. A review request cannot be delivered if the contact information is wrong.
- If you see several Failed review requests, that is a signal to update customer contact details in your Customer Management section.
Respect Customer Preferences
- autoGMS respects customer communication preferences. If a customer has opted out of review messages or is on the do-not-send list, the system will not send them a review request -- even if automation is turned on. This protects your reputation and keeps you compliant with messaging rules.
Frequently Asked Questions
How do I find my Google review link?
- Go to Google Business Profile and sign in.
- Select your garage listing.
- Look for the "Get more reviews" button or section.
- Copy the link provided -- it typically looks like
https://g.page/your-garage-name/review. - Paste this link into the Google Review Link field on your autoGMS Reviews page.
Can I send review requests via WhatsApp, SMS, and email?
Yes. autoGMS sends review requests through the best available channel for each customer. The system primarily uses email, with WhatsApp and SMS as additional delivery methods. The channel used depends on the contact information available for each customer and your garage's messaging configuration.
Will every customer get a review request automatically?
Only if automation is turned on. When enabled, every customer whose job is marked as Completed will receive a review request after the delay period you set. However, the system will skip customers who:
- Have opted out of review messages
- Are on the do-not-send list
- Do not have a valid phone number or email on file
- Have already received a review request for that specific job
What happens if a review request fails to send?
The job will show a Failed status badge in your completed jobs table. This usually means the customer's contact information is incorrect or incomplete. Update the customer's phone number or email in their profile, and then send the request manually using the Send request button.
Can I send a review request more than once for the same job?
Once a review request has been successfully sent for a job, the action button is replaced with a "Delivered" note. This prevents accidentally sending duplicate requests to the same customer for the same service. If you need to follow up, you can reach out to the customer directly.
What is the best delay time to choose?
For most garages, 1 day (24 hours) is a good default. The customer has had time to drive home and think about the service, but it is still fresh in their mind. If your garage performs services where results are not immediately visible, consider 2-3 days. For quick services like oil changes or tire rotations, 2-6 hours can work well.
Does turning off automation cancel scheduled requests?
No. Review requests that are already scheduled will still be sent at their planned time. Turning off automation only stops new requests from being created when future jobs are completed.
Can I customize the review message?
The review message uses a pre-approved template that is personalized automatically with the customer's name, your garage name, the service performed, and the vehicle details. This template follows messaging platform guidelines to ensure reliable delivery. The template cannot be freely edited, but the personalization ensures each message feels tailored to the customer.
Who can access the Reviews page?
The Reviews page is available to users with the Garage Owner or Manager role. Technicians and customer-facing accounts do not have access to this page.
Does this work for garages outside the UAE?
Yes. autoGMS supports garages in the UAE, Saudi Arabia, Qatar, the UK, Europe, and other international regions. The review request system works the same way regardless of location -- you just need to provide your local Google review link.
I do not see Reviews in my sidebar. How do I get it?
The Reviews feature is part of certain autoGMS subscription plans. If you do not see it in your sidebar, your current plan may not include it. Contact your account administrator or reach out to autoGMS support to learn about upgrading your plan.